Rewards Programme Terms & Conditions

Welcome to the Imperial Lane (Pty) Ltd Rewards Programme!

We’re excited to reward you for your continued support. By participating in this Rewards Programme, you agree to the following terms and conditions. These terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 2008 (CPA) and the Protection of Personal Information Act, 2013 (POPIA).

1. Earning Rewards Points

1.1 Earn Rate

Members earn Rewards Points equivalent to 7% of the Qualifying Purchase Value.

Members earn Referral Points equivalent to 5% of the Qualifying Purchase Value of the 1st purchase of their referee to the Rewards Programme.

1.2 Qualifying Purchase Value

The final amount paid for an Imperial Lane ticket/s, after all applicable discounts, promotions, and redeemed Rewards Points have been applied. It excludes taxes or third-party fees not retained by Imperial Lane.

Example	Ticket Price	Points Used	Qualifying Purchase Value	Points Earned
Example 1: Standard Ticket with no points used	R 1,000.00	0	R 1,000.00	70 Rewards Points
Example 2: Partial Payment with Points	R 500.00	100 points (R 100.00)	R 400.00	28 Rewards Points
Example 3: Full Payment with Points	R 500.00	500 points (R 500.00)	R 0.00	0 Rewards Points

1.3 How to Earn Points

To earn points, customers must be identified at the time of purchase by:

• Logging into their rewards account on the Website or Mobile App; or
• Providing rewards account details to an Imperial Lane staff member in person at an Imperial Lane office along with an official government issued photo ID (ID or passport) that matches the details on the rewards account. Alternatively, customers can be assisted telephonically or via our customer support should they have correctly configured their OTP details allowing for remote authentication.

Points can only be earned on tickets bought through the Imperial Lane Mobile App, Imperial Lane Website, or Imperial Lane Office(s) based on the conditions above.

For Referral Points it is the responsibility of the registering customer to double check and provide the correct referral code or rewards member card number of the referee at the time of registration for referral points to be credited to the referee. Incorrect referral codes, or referee member card numbers provided by customers during Rewards Programme registration cannot be corrected after registration and cannot be credited at a later stage.

1.4 Point Allocation

Points are credited to the account of the purchaser, not the passengers, unless they are the same person. In the case of referral points, these are credited to the referee 24 hours after the referred has departed for their trip.

2. Redeeming Rewards Points

2.1 Redemption Value

Each Rewards Point = R 1.00.

2.2 Redemption Process

Points may be used as payment for ticket purchases on the Imperial Lane Website, Mobile App, as well as at one of our sales offices, for any of our routes and at any time of the year.

2.3 Redemption Rules

• Points accrue in decimals (up to two decimal places) but are rounded up and redeemable only in whole numbers.
• Tickets purchased entirely with points have a Qualifying Purchase Value of zero and earn no new points.

3. Point Status and Expiry

3.1 Point Status

• Upcoming Points: Earned but pending, based on future travel.
• Available Points: Become redeemable 24 hours after scheduled departure, to accommodate cancellations or changes.

3.2 Point Expiry

Available Points are valid for 12 months from the date they become Available. Imperial Lane will attempt to notify you at least 30 days before expiry via email or SMS (if contact details are on file), however it is the responsibility of the customer to stay updated on their points. Expired points are removed automatically.

3.3 Redemption Order (FIFO)

Points are redeemed on a first-in, first-out basis to maximise usage before expiry.

4. General Rewards Programme Rules & Conditions

4.1 Programme Launch

Points cannot be claimed for:

• Purchases before the launch/begin date.
• Purchases from 3rd party ticket sale agents (Pick n Pay, Computicket, travel agents, etc.).
• Transactions not linked to a rewards account at the time of purchase. In cases of a delay or verifiable system or staff error, points may be allocated at the sole discretion of Imperial Lane upon provision of a valid proof of purchase.

4.3 Non-Transferability

Points are personal and cannot be transferred, sold, or shared between accounts.

4.4 No Cash Value

Points hold no cash value and may not be exchanged for cash.

4.5 Programme Modification or Termination

Imperial Lane reserves the right to modify or terminate the Rewards Programme at any time.

• Minimum of 20 business days’ notice will be provided via our website, email, SMS, or other reasonable means.
• In the event of termination, you will have 3 months to redeem any unexpired Available Points.

4.6 Fraud & Abuse

Imperial Lane staff members are not permitted to participate in the Rewards Programme whether directly, or indirectly. Accounts/persons of both staff and customers found to be engaged in fraud, abuse, or programme manipulation may be suspended or terminated. Any action taken will comply with company disciplinary procedures, the laws applicable in the country in which the violation(s) occurred and the South African CPA and will not be arbitrary or unfair. You will be given written reasons if your account is terminated, as well as if any further legal action will be taken.

4.7 Acceptance of Terms

By joining or continuing to use the Rewards Programme, you confirm that you have read, understood, and accepted these Terms and Conditions. Continued use following any amendments also constitutes acceptance.

5. Your Consumer Rights

Nothing in these Terms and Conditions limits or excludes your rights under the Consumer Protection Act, 2008, including the right to fair and honest dealings, disclosure, and redress.

6. Privacy Notice (POPIA Compliance)

Imperial Lane respects your right to privacy and complies with the Protection of Personal Information Act (POPIA), 2013.

By registering for the Rewards Programme, you consent to the processing of your personal information for purposes of:

• Administering your rewards account;
• Allocating and redeeming points;
• Communicating changes; and
• Sending expiry notifications and programme updates.

Your personal information will not be sold or shared with third parties without your consent, except where required by law. You may request access to or correction of your personal information by contacting us at support@imperiallane.co.za.

A full copy of our Privacy Policy is available at: www.imperiallane.co.za under Privacy Policy.

7. Dispute Resolution and Complaints

If you have a complaint or dispute regarding the Rewards Programme, you may:

7.1 Contact Our Customer Support Team

• Email: support@imperiallane.co.za
• In-person at any Imperial Lane ticket office

7.2 Escalation

If unresolved, you may escalate the matter to the:

• Consumer Goods and Services Ombuds (CGSO)
• National Consumer Commission (NCC)

7.3 Our Commitment

We are committed to resolving all issues fairly, transparently, and in compliance with consumer legislation.